Q. Do you provide winding?
A. Absolutely—but only for yarn bought in our store.
Q. What is your return policy?
A. For your safety and ours, we are unable to accept returns during the COVID-19 crisis.
Q. How long does it take to ship and receive and order?
A. Arrival time will depend on where you live, but all orders will leave our shop within three business days of your order.
Q. How much is shipping?
A. $7.95 for any order.
Q. Can I pick up my order in your store?
A. Not at this time
Q. What other services do you offer in your store?
A. We offer group and private lessons in knitting, spinning, crochet and weaving. We also offer blocking and finishing services. Our enthusiastic, well-educated and experienced staff will help you select a pattern and appropriate yarn for your specific pattern. Not sure what size to make? We'll measure you. We can also consult with on-going projects including deciphering patterns, fixing mistakes, and technique questions.
Q. I'm stuck on a project. Can you help?
A. Regardless of where you bought your supplies, you can count on us for questions with on-going projects: deciphering patterns, fixing mistakes and technique questions.
Q. Where can I find your class/workshop schedule?
A. Right here! Current Class Schedule
Q. What are your store hours?
A. We are open Tuesday 10am-8pm, Wednesday - Friday 10am-6pm, Saturday 10am-5pm, and closed on Sunday & Monday.
Q. Do you have a newsletter?
Q. What kinds of yarn do you offer?
A. We hand select a wide variety of yarns. From economical to extravagant, from plants, animals and man-made fibers, from lace weight to super super bulky weights—we’ve got anything you need!
Q. I can't find what I'm looking for, do you do special orders?
A. Sorry, we don’t, but are happy to find you a worthy substitute.
Q. Can I collect reward points with my online purchases?
A. Not currently, but are hoping in the future it will be possible. We do offer an instore reward system.
Q. Who is the store's critical infrastructure worker?
A. Amy Goller