Q. Do you provide winding?
A. Absolutely—but only for yarn bought in our store. Once wound, yarn may not be returned.
Q. What is your return policy?
A. We accept yarn returns within 30 days of purchase in original condition.
Q. How long does it take to ship and receive and order?
A. Arrival time will depend on where you live, but all orders will leave our shop within three business days of your order.
Q. How much is shipping?
A. $8.95 for any order.
Q. Can I pick up my order in your store?
A. Absolutely! Choose in-store pick up at time of check out.
Q. What other services do you offer in your store?
A. We offer group lessons in knitting, spinning, crochet and weaving. We also offer blocking and finishing services. Our enthusiastic, well-educated and experienced staff will help you select a pattern and appropriate yarn for your specific pattern. Not sure what size to make? We'll measure you. We can also consult with on-going projects including deciphering patterns, fixing mistakes, and technique questions.
Q. I'm stuck on a project. Can you help?
A. Regardless of where you bought your supplies, you can count on us for questions with on-going projects: deciphering patterns, fixing mistakes and technique questions. This is offered in what we call "On The Fly" help - we're happy to help in between shopping customers. On The Fly help is generally a 5 minute quick fix to get you 'unstuck' and on your way again.
Q. Where can I find your class/workshop schedule?
A. Right here! Current Class Schedule
Q. What are your store hours?
A. We are open Tuesday 10am-8pm, Wednesday - Friday 10am-6pm, Saturday 10am-5pm, and closed on Sunday & Monday.
Q. Do you have a newsletter?
A. Not currently, but we are very active on Face book , Instagram & Pinterest. Check often for new yarns, trends and patterns. Make sure to sign up for our emails to learn the newest happenings at the shop!
Q. What kinds of yarn do you offer?
A. We hand select a wide variety of yarns. From economical to extravagant, from plants, animals and man-made fibers, from lace weight to super super bulky weights—we’ve got anything you need!
Q. I can't find what I'm looking for, do you do special orders?
A. Sorry, we don’t, but are happy to find you a worthy substitute.
Q. Can I collect reward points with my online purchases?
A. YES! Learn more about our Fiber Friends Program. Fiber Friends Rewards are for both in-store and online purchases.
Q. Who is the store's critical infrastructure worker?
A. Amy Goller